wakesys vs ROLLER
wakesys vs ROLLER:
A simpler alternative
ROLLER does a lot, and you need a sales call to hear the price. wakesys is stupid simple booking, waivers and POS, and most parks are live within a day.
ROLLER is a big suite with a four-week implementation plan, training hours that expire after 45 days, and waivers sold as a paid add-on. If you run an activity park, FEC or attraction without a dedicated tech team, you need software your staff can run on a busy Saturday without a training plan.[1]
From booking to check-in
Everything happens before guests arrive. No queues. No chaos. Just happy faces walking straight in.
60 seconds on their phone
Guest books online
Pick the activity and the time, add who's coming, pay with Apple Pay. No account, no app to download.
Learn more about booking- Pick the activity: The guest taps Aqua Park on the park's own booking page.
- Continue as guest: No account, no password. The e-mail comes later, with the details.
- Pick a time: Every slot shows seats left and the price.
- Choose who's coming: Three tickets with the stepper, then Add to cart.
- A second session for less: Back on the time slots, every other session now costs $9.99 instead of $18.00. The guest skips it and carries on.
- Add-ons: Aqua Socks × 3, straight into the order.
- An upgrade on offer: Ropes Course as a bundle, crossed-out price and all. A quick "No, thanks" and it's gone.
- Your details: One tap on the AutoFill suggestion fills every field. Tick the terms and continue.
- Check out: Everything in one order, taxes on top, total at the bottom.
- Pay with Apple Pay: Double-click and it's paid.
- Booked: The confirmation already points to the next step: assigning the tickets.
At home, before arriving
Family claims tickets
Share a link. Each person claims their ticket and signs their own waiver. All done before leaving home.
Learn more about waivers- Share the booking: Chris can share an invite link, so friends in the group assign their own tickets and sign their own waivers.
- Take your own ticket: Chris picks Myself.
- Sign the waiver: Read it, sign with a finger, done. Name and address come from AutoFill.
- Next ticket: One down, two to go.
- For his kids: Chris picks Child.
- Annick has been here before: She's already on the account from a past visit, with her waiver on file. One tap, no new waiver.
- Levi's ticket: Two down, one to go.
- For his kids: Child again.
- A new child: Levi hasn't been here yet, so Chris adds him as his own child.
- Levi's details: Name and date of birth, with Chris recorded as legal guardian.
- Sign for Levi: The same waiver, signed by Chris as Levi's legal guardian.
- Everything is set up: Three tickets, three named people, every waiver in place. Before anyone leaves home.
One tap on the iPad
Staff checks in
Green means everyone's signed. Tap to check in. No questions, no waiting, no chaos.
Learn more about check-in- Today's bookings: Every booking for the day, grouped by time slot.
- Everyone has signed: Each guest's signature is right there. Select all, tap Check In.
- Checked in: The whole family is in with one tap. No clipboard, no queue.
wakesys vs ROLLER
See how wakesys stacks up feature by feature.
Measured, not claimed
What actually happens at the door
Numbers from live wakesys parks, with the method attached so you can weigh them yourself.
arrive with a signed waiver already on file, before they reach the desk[2]
of tickets are assigned to a named guest before check-in, by the host or the guest themselves rather than your staff[2]
of guests still end up signing a waiver at the desk[2]
Based on tens of thousands of checked-in tickets at live wakesys parks. Counts tickets guests booked online and bookings staff entered in advance, such as groups and birthday parties. Same-day walk-up sales at the counter are excluded, because staff assign those at the counter by definition.
Why operators choose wakesys over ROLLER
What changes for your guests, your front desk and your bills.
Up and running in a day
Most parks are operational within a day. We set up your products, pricing and booking rules with you on a call. ROLLER's own plan for Lite and Pro takes four weeks.
First 12 months free
Your first 12 months are free. Every feature, unlimited bookings. ROLLER only gives you a price after a sales call.
Actually mobile-first
Built for thumbs from day one. Guests book on their phone, and returning guests are recognised by their email. No password, no codes.
Pre-arrival waivers that work
Every family signs for its own children, on its own phone, before they arrive. wakesys asks whether each child is the signer's own and warns before anyone signs for someone else's.
Less work at the front desk
Guests arrive with their tickets named and their waivers signed, so your desk just checks them in. No training plan to book, no hours that run out.
Built by operators like you
We run parks ourselves. Every feature exists because we needed it. Not because a product manager imagined it.
wakesys asks who signs for each child
wakesys asks every signer, in plain words, whether each child is their own. Before anyone signs for someone else's child, they see a warning and a link so the real parent can sign on their own phone. The answer is stored, so the parent can be asked to re-sign later. In ROLLER's waiver, one adult can add as many minors as they like under one signature, and nothing asks whether they are theirs.
Ask your data a question
Ask Claude or ChatGPT anything about your booking history. Why was August down? Which add-ons make money? Then ask a follow-up, like you would with a colleague. It's included and read-only. ROLLER's help center says custom reports are not supported, and reporting is the top complaint in its reviews.
How to switch from ROLLER
Most parks are live within a single day. Here's the typical migration path.
Book a Demo
Book a 30-minute call with our team. We'll show you wakesys and talk through your current ROLLER setup.
List what you sell
Write down the products, prices and booking rules you sell today. Guests create their own profiles when they book, so there is no customer database to move.
Set up wakesys
Most parks are operational within a day. We set up your products, pricing and booking rules with you on a call.
Connect payments
Link your Stripe account to wakesys. If you use a different processor with ROLLER, we'll help you move.
Configure waivers
Set up your digital waiver from our templates or paste in your existing waiver text. Turn on pre-arrival signing and group claim links.
Train your team
Your front desk runs check-in, walk-ins and refunds on the real system before you switch. No four-week training plan.
Go live
Add a wakesys Book Now button to your site and start taking bookings. Many parks run both systems side by side at first.
Need help with migration? Our team will guide you through every step.
Book a DemoHow ROLLER handles waivers, parties, pricing and setup
What you get from ROLLER, and what wakesys does instead.
- Waivers
- A paid add-on on every ROLLER plan, with one active waiver per venue. Guests sign by email, SMS, QR code or kiosk, and staff match signed waivers to tickets at the counter. In wakesys waivers are included, and each family signs for their own kids from the booking link. 93% of checked-in tickets arrive signed.[2]
- Party booking
- Party packages with deposits and run sheets. The guest list with RSVPs and waivers needs the Pro plan and online accounts. In wakesys the parent shares one link, and every family claims its own ticket and signs before the party.
- Guest management
- Guest profiles, with online accounts from the Pro plan and loyalty as a paid add-on. Custom reports are not supported. wakesys records who each ticket belongs to, asks whether a child is the signer’s own, and lets you ask your numbers in Claude or ChatGPT.
- Pricing
- Four plans and no prices. The last prices ROLLER published, in August 2024, were $395, $725 and $1,045 a month billed annually, before add-ons and card fees. wakesys publishes its price: first 12 months free, then 2% of what you take.[3]
- Setup
- A four-week implementation plan for Lite and Pro, with training hours that expire after 45 days, and your data imported by ROLLER’s team. Most parks are live on wakesys within a day.[1]
Everything on this list comes with wakesys: booking, waivers, group links, the POS and check-in, with no add-ons to unlock.
What ROLLER's own customers complain about
ROLLER has 58 reviews on G2 and 146 on Capterra. Here's what customers complain about most, starting with the most common.[4][5]
Reporting
The reports don't have what operators need. Several reviewers export their data into another tool just to get an answer.
Support
Slow, vague replies. Bugs get acknowledged, then nothing happens.
Bugs and bad internet
Changes get lost while you're editing. And when the park's internet is bad, so is ROLLER. One reviewer says it feels unfinished.
Surprise costs
Extra fees on top of a yearly fee that reviewers already call high. They say nobody told them at signup.
Rigid packages
If you don't price per person, building packages is a fight. Packages that didn't work can't be archived. Receipts can barely be customised. And there's no timeclock.
No admin on your phone
The admin doesn't work on a phone. To print a booking you have to export a PDF first.
Other ROLLER alternatives
wakesys isn't the only option. These are the ones we've compared ourselves to. Ratings are from G2 and Capterra, September 2026.
The US FEC veteran. Reviewers like how much it does. They complain about slow support, weekly technical issues and an interface that feels like the early 2000s. Its pre-arrival waiver only works in the US, with a limit of 1,000 guests per event.[9]
POS for amusement and leisure, with ticketing, an online shop and event booking. Want a custom report? That's paid work. Their help center listed $100 an hour, in an article from January 2023.[11]
The young all-in-one, priced for smaller venues. Its users rate it well. Its help center has no article on building a waiver, and it says changes made online can't be refunded.
BMI Leisure
Comes from karting. Wrote the guide that ranks first for "best trampoline park software". Its help center barely mentions waivers and doesn’t cover refunds.
Rock Gym Pro
Built for climbing gyms, and very good at that, including French and Spanish waivers. It's the only one here that can run on your own server, and its support pages cover fixing that server when it crashes.
Click any name for the full comparison. ROLLER has 58 reviews on G2 and 146 on Capterra. wakesys is newer there: 5 out of 5 from 7 reviews on G2.[4][5][6]
Frequently asked questions
Common questions answered.
wakesys is stupid simple booking, waivers and POS for activity parks, FECs and attractions. Both do online booking, POS, capacity and digital waivers. The difference is what happens after someone pays: with wakesys each family claims its own named ticket from one link and signs for its own children before they arrive, and most parks are live within a day. ROLLER is a bigger suite with a four-week implementation plan and waivers sold as a paid add-on.
Yes. Your first 12 months on wakesys are free, with every feature and unlimited bookings. After that it's 2% of what you take, dropping to 1% above $250,000 a year. No yearly contract.
Most parks are operational on wakesys within a day. We set up your products, pricing and booking rules with you on a call, and your guests create their own profiles the first time they book or sign a waiver, so there is no customer database to move. You can run wakesys alongside your current system while you evaluate it.
For booking, parties, waivers and the POS, yes. wakesys does online booking, group bookings where each family claims its own ticket, waivers signed before arrival, and a POS for check-in and walk-in sales. Memberships, season passes and punch cards belong to a named person on the family account, so members book without a code. If you run many sites on one contract, ROLLER is built for that.
Absolutely. Many operators test wakesys on a subset of their offerings before making the full switch. Your first 12 months are free, so there's no financial risk in running both platforms while you evaluate.
wakesys asks whether each minor is your own child, shows a full-screen confirmation before anyone signs for a child they don't represent, and keeps a separate waiver record for every participant. In ROLLER's waiver, an adult enters their own details, ticks "I also need to complete a waiver for minors or dependants" and adds each child's name and date of birth. One adult signature covers every minor listed. The form asks each child's age but never the signer's relationship to them. Each venue configures its own ROLLER waiver, so details vary between parks.
They can, but wakesys asks first. For every minor, the signer picks "Own child" or "Not my child". Before a non-guardian continues, they have to confirm a full-screen warning, and they can send the real parent an invite link to sign on their own phone. The relationship is stored, so the parent can be asked to re-sign later. In many places a release for a child only holds up when a parent or legal guardian signs it, so check the rule in your state with a lawyer.
More about ROLLER
More comparisons and guides.
See it in action
30 minutes. No pressure. We'll show you why operators are switching to wakesys.