Roller was built for enterprise theme parks with enterprise budgets and enterprise IT teams. If you're an activity park, FEC, or attraction without a dedicated tech team, you deserve software that works for you, not against you.
wakesys vs Roller
See how wakesys stacks up feature by feature.
What actually happens at the door
Numbers from live wakesys parks, with the method attached so you can weigh them yourself.
arrive with a signed waiver already on file, before they reach the desk
of tickets are assigned to a named guest before check-in, by the host or the guest themselves rather than your staff
of guests still end up signing a waiver at the desk
Based on tens of thousands of checked-in tickets at live wakesys parks. Counts tickets guests booked online and bookings staff entered in advance, such as groups and birthday parties. Same-day walk-up sales at the counter are excluded, because staff assign those at the till by definition.
Why operators choose wakesys over Roller
Real reasons from real park operators who made the switch.
Setup in hours, not weeks
Roller implementations can take weeks with consultants. wakesys gets you live in a single day.
Free for all of 2026
Free for the 2026 season. No wakesys fee on top of Stripe's normal card rate. ROLLER only gives you a price after a sales call.
Actually mobile-first
Our booking flow was designed for thumbs, not mice. 60 seconds from browse to booked on any phone.
Pre-arrival waivers that work
Guests sign before they arrive, and each person signs their own. No single signature covering a list of other families' children.
No training manual required
Staff figure it out in minutes. Roller's complexity means weeks of training and constant questions.
Built by operators like you
We run parks ourselves. Every feature exists because we needed it. Not because a product manager imagined it.
What sets wakesys apart
The differences you would notice in a week of running the park.
Pre-Arrival Digital Waivers
The feature that changes everything. Guests sign at home before they arrive, and every participant gets their own waiver record, their own signature and their own date of birth. A group of eight arrives with eight releases, each signed by the person entitled to sign it, instead of one signature covering eight names.
One Signature Cannot Cover Eight Children
We walked a live Roller waiver end to end in August 2026. Tick a box, add a minor, add another, keep going. One adult signature covers as many children as you type in, and nothing in the flow asks whether any of them are actually yours. In most places a release covering a child only holds up when the parent or court-appointed guardian signs it, so a birthday host signing for seven friends may be producing seven documents that do nothing. wakesys asks the question in plain words, warns before a non-guardian continues, offers an invite link so the real parent can sign from their own phone, and stores the answer so it can be acted on later.
60-Second Mobile Booking
Roller was built for desktops and adapted for mobile. wakesys was built mobile-first from day one. The difference is obvious the moment your guests try to book.
Same-Day Setup
Roller implementations involve consultants, training sessions, and weeks of configuration. wakesys gets you live in hours. Set up your products, connect Stripe, start selling.
Free for 2026
Try everything before you pay. Every feature, unlimited bookings, no wakesys fee for the 2026 season. You only pay Stripe's normal card rate, same as anywhere.
Ask your data a question
Reporting is the number one complaint in ROLLER reviews. People export their data to another tool just to get an answer. With wakesys you connect Claude or ChatGPT to your park data and ask anything about your booking history. Why was August down? Which add-ons make money? Then ask a follow-up, like you would with a colleague. It’s included and read-only. We haven’t found another park system that has this.
How to switch from Roller
Most parks are live within a single day. Here's the typical migration path.
Book a Demo
Schedule a 15-minute call with our team. We'll show you wakesys and discuss your specific needs and current Roller setup.
Export Your Data
Export your products, pricing, and customer data from Roller. We'll provide a checklist of what to export and how.
Set Up wakesys
Import your products and configure your booking flow. Most parks complete this in 2-4 hours with our guided setup.
Connect Payments
Link your Stripe account to wakesys. If you're using a different processor with Roller, we'll help you transition.
Configure Waivers
Set up your digital waiver with our templates or import your existing waiver language. Enable pre-arrival signing and group claim links.
Train Your Team
Show your staff the new POS. Most figure it out in under 10 minutes. No formal training required.
Go Live
Add a wakesys Book Now button to your site and start accepting bookings. Many parks run both systems in parallel initially.
What ROLLER's own customers complain about
ROLLER has 58 reviews on G2 and 146 on Capterra. We read them all. Here's what customers complain about most, starting with the most common.
Reporting
The reports don't have what operators need. Several reviewers export their data into another tool just to get an answer.
Support
Slow, vague replies. Bugs get acknowledged, then nothing happens.
Bugs and bad internet
Changes get lost while you're editing. And when the park's internet is bad, so is ROLLER. One reviewer says it feels unfinished.
Surprise costs
Extra fees on top of a yearly fee that reviewers already call high. They say nobody told them at signup.
Rigid packages
If you don't price per person, building packages is a fight. Packages that didn't work can't be archived. Receipts can barely be customised. And there's no timeclock.
No admin on your phone
The admin doesn't work on a phone. To print a booking you have to export a PDF first.
To be fair: ROLLER rates 4.3 and 4.2, and most reviewers are happy with it. We only listed the complaints here.
When you should stay with ROLLER
Some parks shouldn't switch. If one of these is you, stay.
- You run several sites with different kinds of attractions. ROLLER has over 2,600 customers in more than 30 countries, and it shows.
- You want one vendor for everything (tickets, food, memberships, gift cards, kiosks) and you have someone on staff to set it all up.
- It's the middle of your season. Don't switch booking systems in July. Wait for winter.
- You need a named account manager and phone support, and you're fine paying for that tier.
Other ROLLER alternatives
wakesys isn't the only option. These are the ones we've compared ourselves to. Ratings are from G2 and Capterra, September 2026.
CenterEdge Advantage
The US FEC veteran. Reviewers like how much it does. They complain about slow support, weekly technical issues and an interface that feels like the early 2000s. Its pre-arrival waiver only works in the US, with a limit of 1,000 guests per event.
Aluvii
POS for amusement and leisure, with ticketing, an online shop and event booking. Want a custom report? That's paid work. Their help centre listed $100 an hour, in an article from January 2023.
VenueSumo
The young all-in-one, priced for smaller venues. Its users rate it well. Its help centre has no article on building a waiver, and it says changes made online can't be refunded.
BMI Leisure
Comes from karting. Wrote the guide that ranks first for "best trampoline park software". Its help centre barely mentions waivers and doesn’t cover refunds.
Rock Gym Pro
Built for climbing gyms, and very good at that, including French and Spanish waivers. It's the only one here that can run on your own server, and its support pages cover fixing that server when it crashes.
Click any name for the full comparison. ROLLER has 58 reviews on G2 and 146 on Capterra. wakesys is newer there: 5 out of 5 from 5 reviews on G2.
Switching from Roller?
Common questions answered.
Both wakesys and Roller offer online booking, POS, and capacity management. The key difference is complexity: Roller is an enterprise platform designed for large theme parks, while wakesys is purpose-built for activity parks with a focus on simplicity. wakesys offers unique features like pre-arrival waivers with group claim links, mobile-first booking, and same-day setup.
Yes! wakesys is completely free for all of 2026. No credit card required, no per-transaction fees, no hidden costs. We want you to experience the full platform risk-free. Pricing after the free period is confirmed in writing before you go live.
Most parks are operational on wakesys within a day. We set up your products, pricing and booking rules with you on a call, and your guests create their own profiles the first time they book or sign a waiver, so there is no customer database to move. You can run wakesys alongside your current system while you evaluate it.
wakesys covers all the core features you need: online booking, digital waivers, POS, capacity management, and reporting. We don't have some of Roller's enterprise features (like multi-venue CRM), but we offer things Roller doesn't, like true pre-arrival waivers with group claim links.
Absolutely. Many operators test wakesys on a subset of their offerings before making the full switch. Since wakesys is free for 2026, there's no financial risk in running both platforms during your evaluation.
In the Roller waiver flow we walked through in August 2026, an adult enters their own details, ticks "I also need to complete a waiver for minors or dependants", then adds each child's name and date of birth, with an Add Minor button to repeat. One adult signature covers every minor listed. The form asks each child's age but never the signer's relationship to them, and the age rule appears as an inline warning on the date-of-birth field. Waiver setup is configurable per venue, so specifics vary between parks. wakesys asks whether each minor is your own child, shows a full-screen guardianship confirmation before anyone signs for a child they are not authorized to represent, and creates a separate waiver record with its own signature for every participant.
In most jurisdictions a release covering a child only carries weight when it is signed by that child's parent or court-appointed legal guardian. A birthday host, an aunt or a coach signing for other families' children may be producing documents that do nothing, and the park usually finds out months after an incident. Any system that lets one adult add unlimited minors to a single signature makes this easy to do by accident. wakesys makes the signer choose between "Own child" and "Not my child" in those words, blocks the flow with a full-screen warning before a non-guardian continues, offers an invite link so the actual parent can sign from their own phone, and stores the relationship so the parent can be required to re-sign later. Confirm the position in your own state with an attorney.
More about Roller
Explore more comparisons and resources.