Capacity control
Never overbook by accident
Real-time capacity limits that guests can see. When a session shows "12 spots left", it means it. Online bookings stop at your limit, and only your staff can choose to go over it.
The problem
Overbooking ruins the guest experience
Without real-time capacity control, busy days become chaotic. Staff scramble. Guests wait. Reviews suffer.
- Manual counting leads to mistakes
- Walk-ins and online bookings conflict
- No visibility into remaining capacity
- Staff guessing if there's room
Capacity that manages itself
Set your limits once. wakesys enforces them automatically.
Set session limits
Define capacity for each timeslot. 50 people per hour, 20 per laser tag game, whatever fits your operation.
Guests see remaining spots
'75 spots left' creates urgency. 'Sold out' prevents overbooking. Real numbers, updated in real-time.
Automatic enforcement
When a session is full, guests can only book the next available slot. No override, no exceptions, no chaos.
Guest experience
Guests see what's available
Real-time capacity display builds trust and creates urgency. Guests know exactly what they're getting.
- Clear remaining spots on each timeslot
- Sold out sessions marked clearly
- Urgency drives faster bookings
Why capacity control matters
Beyond preventing overbooking, smart capacity management drives revenue.
No accidental overbooking
Online bookings stop at your limit. Only your staff can choose to go over it.
Creates urgency
'Only 5 spots left' drives faster booking decisions.
Real-time updates
Capacity updates instantly as bookings come in.
Demand insights
See which sessions fill fastest. Optimize your schedule.
Frequently asked questions
wakesys enforces hard capacity limits per session. When a time slot reaches its maximum, it's removed from the booking flow instantly. No guest can book into a full session. This applies equally to online bookings, walk-in sales at the POS, and group bookings.
Yes. Each time slot in the booking flow shows the number of remaining spots in real time. When capacity is low, this creates natural urgency. Guests see 'Only 3 spots left' and are more likely to complete their booking immediately.
Yes. Each activity and session can have its own capacity limit. Peak weekend slots can have a different limit than weekday morning sessions. wakesys tracks all of them in real time across both online and on-site sales channels.
Cancelled tickets automatically free up capacity in real time. If a booking is refunded via the POS, that slot immediately becomes available for new bookings, both online and at the door. Staff don't need to manually adjust anything.
Yes. Walk-in sales through the POS draw from the same live capacity pool as online bookings. If 28 of 30 spots are sold online, the POS will only let staff sell 2 more walk-in tickets for that session. The system is unified. There's no separate count for online vs. on-site.
Stop overbooking
30 minutes. See how wakesys prevents capacity chaos.