3, montée St. Hubert
Your personal information
WakeSys collects, processes, and uses your personal information without asking for explicit consent only when this information is necessary for fulfilling the terms of our contract and for billing purposes. What does this mean for you?
What Information is stored and how is it used?
Information you provide
When registering a WakeSys Booking System, it is necessary to specify a username and an email address. The specified username will be made public as part of the web address username.wakesys.com. The email address is used to send you notifications concerning your WakeSys Booking System. These include your login data, announcements, product-related information, and more. You always have the option to unsubscribe from our newsletter and individual email alerts. This data will be stored only until you delete your WakeSys account. There is one exception to the above provision: For legal reasons we are required to retain billing information from WakeSys for two-tower cable parks/WakeSys for full-size cable parks customers for seven years.
Information on the usage of your WakeSys Booking System
When you log into your WakeSys Booking System, the WakeSys server automatically collects data on how you use WakeSys in what is known as an activity log. The server collects information on your activity (including storage space used, number of sign-ins, etc.), statistical data (such as your browser, date and time of log in, cookie ID, and referrer URL), and your IP address.
Storage of cookies on your computer
Session cookies for identification
When you sign into your WakeSys Booking System, WakeSys automatically sets a cookie to recognize your browser (this is called a session cookie). This allows you to enter your password only once per session (when you log in), without being asked repeatedly to do so while editing your WakeSys Booking System. Most browsers accept cookies by default, but it is possible to change your browser settings to refuse all cookies. If your browser is set to refuse all cookies, WakeSys will not function properly. You can delete cookies at any time, however, but will have to sign in again the next time you want to edit your WakeSys site.
Advertising and analytics cookies
Third-party services are used on wakesys.com and your WakeSys Booking System for advertising and analysis-related purposes. These services may set third-party cookies and/or pixel tags (web beacons), in order to be able to display specific regional or topic-targeted banners to you while you surf the web. Most browsers allow you to deactivate third-party cookies in their settings. Please note however, that this may affect the functionality of other sites outside WakeSys (forums, etc.). You can also choose to deactivate third-party cookies by going to the Network Advertising Initiative site and following the instructions there.
WakeSys uses the following third-party services:
You can find additional information on how Google handles data related to your person in its advertising network here: Advertising and Privacy
When you visit a WakeSys Booking System (WakeSys.com, your own WakeSys site or websites of other WakeSys users), the WakeSys server automatically saves the information that your browser sends whenever you visit this site. The information includes your request, IP address, browser type and language, and the date and time of your request. The information is used solely for analyzing and maintaining the technical operation of the servers and network as a whole. It is automatically deleted after 3 months.
The communication between you and WakeSys
Should you have questions, you can contact us at any time via email or on WakeSys.com. We save your message so as to reply as quickly as possible, and to track and improve our support service. Your information will only be used to process your request.
Our newsletter contains links and graphics to help us learn whether you actually read our newsletter and which topics interest you most. This allows us to improve our service and increase quality control.
Visibility and publicly accessible information
The WakeSys Booking System
Any information that you put on your WakeSys Booking System can be viewed by other Internet users. Therefore, we ask that you be careful and responsible with any personal information (such as addresses and phone numbers) and confidential data (such as passwords and login details) you put on your website. Keep in mind that password-protected areas do not absolutely prevent unauthorized access: files uploaded on password-protected pages can still be accessed through direct links.
Administrative access to your WakeSys Booking System
WakeSys team members are authorized to access the administrative section of your WakeSys Booking System when fulfilling customer service requests and tracking errors. In such cases, they are able to view all parts of your WakeSys Booking System, including all password-protected areas. All members of our team are regularly trained in privacy concerns and the confidentiality of data according to Article 5 of the German Federal Data Protection Act.
Sharing your Data
Your information will never be sold to third parties. We will not disclose any personal data without your consent, unless:
We are required by law to do so.
We make use of third-party services to provide you with WakeSys products or services. In these cases, we may need to share information. For example:
Both paid packages include at least one domain name. When you register a domain, WakeSys is required to transfer registration data to the relevant domain organization. For more information on the nature and extent of data transferred, please consult the authority responsible for your domain:
.com, .net, .org, .info, .biz domains (ICANN): http://www.icann.org/en/udrp/udrp-policy-24oct99.htm
.eu domains (EURid): http://www.eurid.eu/files/reg_pol_EN.pdf
.de domains (DENIC): http://www.denic.de/de/bedingungen.html
.ch domains (SWITCH): https://www.nic.ch/
.at domains (NIC.AT): http://www.nic.at/service/rechtliche_informationen/registrierungsrichtlinien/
Depending on the registrar, this transferred registration data may be made publicly visible online. In particular, personal registration information for .com, .net, .org, .info, and .biz domains will be made public on the WHOIS.com website. You should keep this in mind when registering one of these TLDs.
If WakeSys is ever acquired by another company, user information could be transferred to the acquiring party.
We are happy to give you a summary of all data we have collected from you. This request for information is free of charge and will be processed as soon as it is received. Normally, we deliver such requests via email, but you can also request it be sent via snail mail. If you want a detailed breakdown of collected data, please let us know precisely which data you would like to learn about. We want to make sure that you are really you and not someone pretending to be you, so we will need a copy or scan of your passport or driver’s license to fulfill a request for information. We only use the scan or copy to check your ID and respond to your request.
Correction, Deletion or Blocking
In accordance with Article 28 of the Law of 2 August 2002 on the Protection of Persons with regard to the Processing of Personal Data, you are entitled to request that any data we collect from you be corrected, deleted or blocked from further use in cases that fall under the terms of the article.
Consequences of Non-Consent or Revoked Consent
3, montée St. Hubert
(Last updated: April 4th, 2014)